See who hasn't paid

Use Subscriptions. You need finance, a membership role, or admin.

Card (Stripe)

1. Open Finance → Subscriptions.
2. Set Payment provider to Stripe. If your gym has more than one Stripe account, check each Account.
3. Set Status to past due and click List. These are members whose renewal failed and is being retried.
4. Also try payment failed, failed and payment action required. These are new subscriptions whose first payment didn’t go through, or that need the member to do something.
5. Click ⋮ → Payments on a row to see the failed payment and the reason it failed.

A red delinquent label on any row also means the member is behind on payment.

Direct Debit (GoCardless)

1. Open Finance → Subscriptions.
2. Set Payment provider to GoCardless.
3. Set Status to payment failed or failed and click List.
4. Click ⋮ → Details on a row. The Payments section shows how many payments failed, and the Payment schedule shows each “failed” or “charged back” payment.

What to do next

• Card: ask the member to update their card with ⋮ → Update Payment Method, then retry the payment.
• Direct Debit: contact the member. Retrying a Direct Debit payment is done in your GoCardless dashboard.
• To email everyone who is behind at once, use Mass Email with Payment status set to Past due only.

Tip

You can also ask the AI assistant: “Who hasn’t paid this month?”