Members' app overview
The members’ app is your gym’s app for students and members. It wears your gym’s logo and colours, and it works in English and Japanese.
With it you can:
- see the class timetable, book a place and cancel,
- join a waiting list when a class is full,
- check in when you arrive,
- keep your profile, photo, emergency contact and family details up to date,
- see your membership status and payments, update your card, and (if your gym uses this) freeze or cancel your membership,
- follow your attendance and your training progress,
- vote in your gym’s polls, and see the shop and member discounts.
Get the app
Section titled “Get the app”- iPhone or iPad: download your gym’s app from the App Store.
- Android: download your gym’s app from Google Play.
- Web: open your gym’s app link in a browser on your phone or computer.
Your gym gives you the right download link or web link, for example on its website or on a poster at the front desk. The app looks and works almost the same everywhere. Where something is different on the web, or on iPhone or Android, these guides say so.
First steps
Section titled “First steps”- Install the app, or open the web link.
- Choose your language and your gym.
- Sign up or log in. Use the same email address you pay your membership with, so your membership links to your account by itself.
- Agree to the gym’s Participation Agreement, fill in your profile and take a selfie.
- Book your first class.
The Getting started walkthrough covers each step in detail.
The menu
Section titled “The menu”Tap the menu button (three lines, top left) to move around the app. Depending on your gym, you see:
| Menu item | What it’s for |
|---|---|
| Class Timetable | Book classes, join waiting lists and check in. See Class timetable. |
| User Profile | Your details, photo, family, membership and payments. See Your profile. |
| Training Journey | XP, levels, streaks and badges, if your gym uses this. See Training Journey. |
| Training Circle | Connect with people you train with, if your gym uses this. See Training Circle. |
| Stats | Your monthly attendance and the Beast of the Month leaderboard. See Stats. |
| Shop | Your gym’s gear and where to buy it. See Shop. |
| Discounts | Partner offers for members. See Discounts. |
| Votes | Your gym’s polls. See Votes. |
| Settings | Language and gym. See Settings. |
| Contact Staff | Opens your gym’s contact page. |
| Logout | Signs you out of the app on this device. |
Guides
Section titled “Guides”- Start here: Getting started · Signing up and logging in
- Classes: Class timetable · Waiting lists · Checking in
- Profile: Your profile · Your photo · Children and family · Participation Agreement
- Membership: Your membership · Payments and your card · Freeze or cancel
- Progress: Stats · Training Journey · Training Circle
- More: Votes · Announcements and notifications · Shop · Discounts · Settings
- How do I…: Book a class · Check in · Update my card · Freeze or cancel · Change my photo · Delete my account
- Problems? Troubleshooting and FAQ